Terms of Service
Welcome to ErgoKey Lab (“we”, “us”, “our”). These Terms of Service ("Terms") govern your use of our website [ergokeylab.com] (the "Site") and the purchase of products through our platform. By accessing our Site or placing an order, you agree to be bound by these Terms.
1. Account Registration
To make purchases, you may be required to create an account. You agree to provide accurate and complete information and to keep your login credentials confidential. We are not liable for unauthorized account use.
2. Products and Orders
• All products and prices are listed in [SGD/MYR] and are subject to change without notice.
• We reserve the right to modify, discontinue, or limit product availability at any time.
• Placing an order constitutes an offer to buy. We reserve the right to accept or reject any order.
3. Pricing and Payment
• All prices are inclusive of applicable taxes unless stated otherwise.
• Payments are processed securely through third-party providers (e.g., Stripe, PayPal).
• We are not responsible for issues arising from payment processor errors or unauthorized use of your payment method.
4. Shipping and Delivery
• Delivery times are estimates only and may vary.
• We are not responsible for delays caused by courier services, customs, or other factors beyond our control.
• Shipping fees, if applicable, will be displayed at checkout.
5. Returns and Refunds
Please refer to our Return and Refund Policy for details on returns, exchanges, and refunds. You must contact us within 30 days of delivery to initiate a return.
Refund & Return Policy
6. User Conduct
You agree not to:
• Use the Site for illegal or unauthorized purposes
• Interfere with the operation or security of the Site
• Post or transmit harmful, offensive, or misleading content
7. Intellectual Property
All content on the Site (e.g., logos, images, product descriptions, text) is the property of ErgoKey Lab or its licensors. You may not reproduce, modify, or distribute any content without our written consent.
8. Limitation of Liability
To the maximum extent permitted by law:
• We shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.
• Our total liability to you for any claim shall not exceed the amount paid for the product in question.
9. Indemnification
You agree to indemnify and hold ErgoKeyLab, its affiliates, and employees harmless from any claim or demand arising from your breach of these Terms or misuse of the Site.
10. Governing Law
These Terms are governed by the laws of Singapore. Any disputes arising shall be resolved in the courts of Singapore.
11. Modifications to Terms
We reserve the right to update these Terms at any time. Continued use of the Site after changes are posted constitutes your acceptance of the new Terms.
12. Contact Us
For questions regarding these Terms, please contact us at:
ErgoKey Lab
Email: contactus@ergokeylab.com
Address: 60 Paya Lebar Road
#07-54 Paya Lebar Square
Singapore 409051
Please contact us via our online channels as we do not have a walk in retail outlet available.
