Privacy Policy

ErgoKey Lab respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit ergokeylab.com

By using our Site, you consent to the practices described in this policy.

We collect the following types of information:

• Personal Information: Name, email address, shipping and billing address, and phone number.

• Payment Information: Collected at checkout for order processing. This data is processed securely through third-party payment gateways (e.g., Stripe, PayPal).

• Usage Data: Information on how you interact with our Site, such as pages viewed, time spent, and referring URLs.

• Cookies and Tracking Technologies: We use cookies to analyze user behavior, improve site performance, and serve targeted advertisements

We use the collected data for the following purposes:

• To process and fulfill orders

• To send transactional emails (order confirmations, shipping updates)

• To respond to customer inquiries

• To send marketing emails (only if you opt-in)

• To analyze website traffic and usage patterns

• To display personalized advertisements through third-party platforms

We use cookies and similar technologies to track browsing behavior for analytics and advertising purposes. These cookies may be set by us or third-party services like Google Ads or Facebook Pixel.

You may choose to disable cookies via your browser settings, although this may affect certain functionalities of the Site.

When you sign up for our newsletter, you agree to receive occasional promotional content. You may unsubscribe at any time by clicking the link in any of our marketing emails.

We do not sell your personal data. We only share your data with:

• Service providers (e.g., payment processors, email platforms, delivery services) for business operations

• Legal authorities, when required by law or to protect our rights

All third parties are required to comply with applicable data protection laws, including Singapore’s Personal Data Protection Act 2012 (PDPA

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, or destruction.

Under the PDPA, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Withdraw consent for the use of your data

• Request deletion of your data, where applicable

To exercise your rights, please contact us.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal or accounting obligations.

Our Site may contain links to external websites. We are not responsible for the privacy practices of these websites.

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

ErgoKey Lab
Email: contactus@ergokeylab.com
Address: 60 Paya Lebar Road
#07-54 Paya Lebar Square
Singapore 409051

Please contact us via our online channels as we do not have a walk in retail outlet available.