Return and Refund Policy
At ErgoKey Lab, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.
1. Eligibility for Returns
To be eligible for a return:
• You must request a return within 30 days of receiving your order.
• Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
The following items are not eligible for return:
• Items marked as “Final Sale” or “Non-Returnable”
• Tampered or modified keyboards or mouse
• Gift cards
• Items that have exceeded their warranty period of 1 year
3. Return Process
1. Please reach out to us at contactus@ergokeylab.com with your order number and reason for return.
2. We will provide return instructions and, if approved, the return address or a drop off point location.
3. If applicable, you are responsible for return shipping costs unless the item was defective or sent in error.
4. Damaged or Defective Items
If your item arrives damaged or defective:
• Contact us within 7 days of delivery with photos of the damage and your order number.
• We will replace the item or issue a full refund, including shipping costs.
5. Refunds
Refunds will only be provided on a case by case basis.
• We will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–10 business days.
6. Exchanges
Exchanges will only be available on a case by case basis as decided by ErgoKey Lab.
7. Late or Missing Refunds
If you haven’t received a refund:
1. Check your bank or credit card account again.
2. Contact your bank or payment provider . It may take some time before your refund is officially posted.
If you’ve done all this and still haven’t received your refund, contact us at contactus@ergokeylab.com.
